It is the general expectation at LWTech that an attempt should be made to resolve all complaints in an informal manner. The interests of all are best served when complaints are resolved at the lowest possible level of the administrative structure. Any employee of the College receiving a complaint concerning a faculty or staff member shall encourage the complainant to discuss the situation with the faculty or staff member involved before meeting with anyone else. If that step does not resolve the situation, the following procedure may be used by the student to file a formal complaint.
A grade appeal only applies to the final course grade. The assignment of a grade is the sole right and responsibility of the instructor, reflecting his or her careful and deliberate judgment. Assigned grades are presumed to be correct. Students have the right to appeal a grade assigned in error or perceived as prejudiced, arbitrary, or capricious.
In a grade appeal, the appropriate instructional division dean will meet only with the student and the instructor. No other advocate may be present. The student is responsible for knowing and initiating the grade appeal process; the burden of proof rests on the student. The student must file grade appeal with the appropriate division dean as indicated below within the academic quarter following the quarter for which the grade was received. Documented extenuating circumstances (such as medical complications or recall to military duty) may extend this timeline.
Students may appeal a disciplinary action by filing a written notice of appeal within twenty-one (21) days of service of the conduct decision. Failure to timely file a notice of appeal constitutes a waiver of the right to appeal and the student conduct officer’s decision shall be deemed final.
Full procedures are available in the Student Handbook.
Students should direct complaints to the college’s Affirmative Action Officer/Title IX Coordinator.
The Higher Education Act (HEA) prohibits an institution of higher education from engaging in a “substantial misrepresentation of the nature of its educational program, its financial charges, or the employability of its graduates.” 20 U.S.C. §1094(c)(3)(A). Further, each State must have “a process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” 34 C.F.R. § 600.9. The Washington State Board for Community and Technical Colleges (SBCTC) maintains a process to investigate complaints of this nature brought by community and technical college students in the State of Washington. For more information, contact the SBCTC Student Services Office at (360) 704-4315 or the SBCTC website.
The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.
Mon-Fri, 7:30 a.m. to 4:30 p.m.
Mon-Thurs, 6 a.m. to 10 p.m.
Friday, Closed to the public