The Information Technology Services (ITS) at Lake Washington Institute of Technology (LWTech) provides IT services and help for LWTech students and employees. Information for how to submit help requests for students and employees can be found below.
The ITS Self-Help and How-to Guides webpage has receive a refresh! It now includes:
Login format for staff and faculty:
Login format for students:
All passwords expire every 90 days for both students and staff for security purposes. You will not be able to reuse a previously used password.
The Help Desk offers walk up services, and assistance over the phone at: (425) 739-8100 x8603 OR our direct line (425) 576-5865.
IT Services provides help via Help Desk tickets to all of the LWTech community.
Join us on Teams for a virtual support session to get your Okta and ctcLink questions answered.
September 26 and 27
|Staff Name||Position||Location||Phone Number|
|Chris McLain||Chief Information Officer||T318||(425) 739-8138|
|Jeff Steffens||Director||T318||(425) 739-8265|
|Javed Masood||Developer/Database Administrator||T318||(425) 739-8350|
|Scott Fielding||System Administrator||T318D||(425) 739-8413|
|Nihro Abdel||Network Systems Engineer||T313||(425) 739-8253|
|Kaytlyn Hoch||Application Services Director||T318||(425) 739-8408|
|Krystal Blair||Application Services Coordinator||T313||(425) 739-8100 x8507|
|Robin Desilet||IT Training Coordinator||T313||425) 739-8100 x8725|
|Jonathan Eren||Database Developer||T318||(425) 739-8192|
|Hrant Melkumyan||IT Services Manager||T313||(425) 739-5835|
|Jesse Bourgeois||IT Services Technician II||T318||(425) 739 -8374|
|Adrian Martinez||IT Services Technician II||T318||(425) 739-8412|
|Ryan Jenkins||IT Services AV Technician||T318||(425) 739-8376|
|Kelly Terrell||Help Desk Technician||T318||(425) 739-8140|
Mon-Fri, 7:30 a.m. to 4:30 p.m.
Mon-Thurs, 6 a.m. to 10 p.m.
Friday, Closed to the public
Lake Washington Institute of Technology (LWTech) is committed to providing access to information for all, therefore we are taking the following measures to ensure accessibility of the college’s public facing website (LWTech.edu), and third-party platforms utilized by students, staff, and community members.
The college is currently conducting an audit to determine the extent to which its website and third-party platforms are compliant.