Information Technology Services
The Information Technology Services (ITS) at Lake Washington Institute of Technology (LWTech) provides IT services and help for LWTech students and employees. Information for how to submit help requests for students and employees can be found below.
Webmail Login
Login with the format (do not use lwtech\):
- Username: first.last@lwtech.edu
- Your LWTech password
IT Services Help Desk
The Information Technology help desk is open virtually during our campus closure from 7a.m. to 7 p.m.
Please call (425) 576-5865 to talk to a LWTech IT staff member.
For Students
The IT Student Help Desk offers technical support services, conveniently located inside the Enrollment Services area, adjacent to the Information Desk in West Building, W201. A full-time student led service is offered to all currently enrolled LWTech students.
Visit Student Help Desk
Day Hours/Location
Monday-Friday, 8:30 a.m. to 4:30 p.m.
West Building, W201
Evening Hours/Location
Monday-Friday, 4:30 p.m. to 7 p.m.
Technology Center, T318
Call the Student Help Desk
Phone
(425) 576-5865
E-mail Student Help Desk
For Employees
IT Services provides help via Help Desk tickets to LWTech employees.
IT Services Staff
| Staff Name | Position | Location | Phone Number |
|---|---|---|---|
| Chris McLain | Chief Information Officer | T318 | (425) 739-8138 |
| Jeff Steffens | Director | T318 | (425) 739-8265 |
| Javed Masood | Developer/Database Administrator | T318 | (425) 739-8350 |
| Lauren Heller | CTC Link Project Manager | T311D | |
| Saul Liutkus | IT Services Technician III | T318 | (425) 739-8253 |
| Hrant Melkumyan | IT Services Technician II | T318 | (425) 739-5835 |
| Robyn Peak | IT Services Technician II | T318 | (425) 739-5835 |
| Annie Draper | Helpdesk Technician | T318 | (425) 739-8226 |
| Kelly Terrell | Helpdesk Technician | T318 | (425) 739-8140 |
