Information Technology Services


Information Technology Services (ITS) at Lake Washington Institute of Technology (LWTech) provides IT services and help for LWTech students and employees. Information for how to submit help requests for students and employees can be found below. 

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IT Services Help Desk

IT Services provides support via the Help Desk to all staff, faculty, and students.

  • Walk up services - Monday - Thursday from 7:30 a.m. to 7:00 p.m., and Friday from 7:30 a.m. to 5:00 p.m. in the Technology Center, Room T318
  • Phone - (425) 739-8100 x8603 or our direct line (425) 576-5865
  • Help Desk ticket

Submit a Help Desk Ticket

IT Services Staff

Staff Name Position Location Phone Number
Chris McLain Chief Information Officer T318 (425) 739-8138
Jeff Steffens Director T318 (425) 739-8265
Javed Masood Developer/Database Administrator T318 (425) 739-8350
Scott Fielding System Administrator T318D (425) 739-8413
Nihro Abdel Network Systems Engineer T313 (425) 739-8253
Kaytlyn Hoch Application Services Director T318 (425) 739-8408
Krystal Blair Application Services Coordinator T313 (425) 739-8100 x8507
Robin Desilet IT Training Coordinator T313 425) 739-8100 x8725
Jonathan Eren Database Developer T318 (425) 739-8192
Hrant Melkumyan IT Services Manager T313 (425) 739-5835
Jesse Bourgeois IT Services Technician II T318 (425) 739 -8374
Adrian Martinez IT Services Technician II T318 (425) 739-8412
Ryan Jenkins IT Services AV Technician  T318 (425) 739-8376
Kelly Terrell Help Desk Technician T318 (425) 739-8140

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