Information Technology Services
The Information Technology Services (ITS) at Lake Washington Institute of Technology (LWTech) provides IT services and help for LWTech students and employees. Information for how to submit help requests for students and employees can be found below.
Updated Self-help and How-to Guides
The ITS Self-Help and How-to Guides webpage has receive a refresh! It now includes:
- Getting started steps for students
- Okta Single-Sign on directions
- Microsoft Teams Meetings for Canvas videos and guides (for faculty)
- How to connect to the new campus Wi-Fi network
Computer Login
Login format for staff and faculty:
- Username: first.last
- Your LWTech password
Login format for students:
- Username: s-first.last
- Your LWTech password
Webmail/Canvas Login
Login format for staff and faculty:
- Username: first.last@lwtech.edu
- Your LWTech password
Login format for students:
- Username: s-first.last@lwtech.edu
- Your LWTech password
Password Support
All passwords expire every 90 days for both students and staff for security purposes. You will not be able to reuse a previously used password.
IT Services Help Desk
The Help Desk offers walk up services, and assistance over the phone at: (425) 739-8100 x8603 OR our direct line (425) 576-5865.
For Employees & Students
IT Services provides help via Help Desk tickets to all of the LWTech community.
Okta and ctcLink Virtual Support Sessions
Join us on Teams for a virtual support session to get your Okta and ctcLink questions answered.
September 26 and 27
September 28
IT Services Staff
| Staff Name | Position | Location | Phone Number |
|---|---|---|---|
| Chris McLain | Chief Information Officer | T318 | (425) 739-8138 |
| Jeff Steffens | Director | T318 | (425) 739-8265 |
| Javed Masood | Developer/Database Administrator | T318 | (425) 739-8350 |
| Scott Fielding | System Administrator | T318D | (425) 739-8413 |
| Nihro Abdel | Network Systems Engineer | T313 | (425) 739-8253 |
| Kaytlyn Hoch | Application Services Director | T318 | (425) 739-8408 |
| Krystal Blair | Application Services Coordinator | T313 | (425) 739-8100 x8507 |
| Robin Desilet | IT Training Coordinator | T313 | 425) 739-8100 x8725 |
| Jonathan Eren | Database Developer | T318 | (425) 739-8192 |
| Hrant Melkumyan | IT Services Manager | T313 | (425) 739-5835 |
| Jesse Bourgeois | IT Services Technician II | T318 | (425) 739 -8374 |
| Adrian Martinez | IT Services Technician II | T318 | (425) 739-8412 |
| Ryan Jenkins | IT Services AV Technician | T318 | (425) 739-8376 |
| Kelly Terrell | Help Desk Technician | T318 | (425) 739-8140 |
