Information Technology Services


The Information Technology Services (ITS) at Lake Washington Institute of Technology (LWTech) provides IT services and help for LWTech students and employees. Information for how to submit help requests for students and employees can be found below. 

IT Services Help Desk

For Employees & Students

IT Services provides help via Help Desk tickets to all of the LWTech community.

Submit a Help Desk Ticket

Okta and ctcLink Virtual Support Sessions

Join us on Teams for a virtual support session to get your Okta and ctcLink questions answered. 

September 26 and 27

September 28

IT Services Staff

Staff Name Position Location Phone Number
Chris McLain Chief Information Officer T318 (425) 739-8138
Jeff Steffens Director T318 (425) 739-8265
Javed Masood Developer/Database Administrator T318 (425) 739-8350
Scott Fielding System Administrator T318D (425) 739-8413
Nihro Abdel Network Systems Engineer T313 (425) 739-8253
Kaytlyn Hoch Application Services Director T318 (425) 739-8408
Krystal Blair Application Services Coordinator T313 (425) 739-8100 x8507
Robin Desilet IT Training Coordinator T313 425) 739-8100 x8725
Jonathan Eren Database Developer T318 (425) 739-8192
Hrant Melkumyan IT Services Manager T313 (425) 739-5835
Jesse Bourgeois IT Services Technician II T318 (425) 739 -8374
Adrian Martinez IT Services Technician II T318 (425) 739-8412
Ryan Jenkins IT Services AV Technician  T318 (425) 739-8376
Kelly Terrell Help Desk Technician T318 (425) 739-8140

Explore Information Technology Services