Employees

Step 1

Go to the LionsLink Powered by ctcLink Account Activation page.

Step 2

Select Activate Your Account link at the bottom of the page

Step 3

Select OK to be redirected to the ctcLink Activate Your Account Page.

Step 4

On the Activate Your Account page, enter your legal name and date of birth in the fields provided and select Submit.

In the ID Type box: 

• Leave the drop down set to *ctcLink ID (new) and enter your new Employee ID number (EMPL ID) you received through email.
• If you were an employee at LWTech prior to February 28th 2022, you can also activate your account by changing the drop down to *SID (old) and entering in your SID number in the box that follows.

Step 5

On the Set Your Password page:

1. Enter your LWTech employee email address.
2. Select your security questions from the drop-down menu. Answers must be at least 6 characters long.
3. Review the account recovery options. Enter a phone number for text and one phone number for voice (can be the same if phone number receives text messages).
4. Set your password based on the requirements listed. Verify your password.
5. Select the Submit button.

Step 6

From the pop-up window, make note of your Employee ID Number. It will not display again. Select the OK button.

Step 7

When the Account Activation confirmation message displays, close the browser to complete the process.

You’re done! You have successfully activated your LionsLink (powered by ctcLink) account!

Before getting started:

• After you activated your account, make sure that you closed your web browser (including all open tabs ).
• We suggest using Chrome or Firefox as they are the preferred web browsers. 
• Ensure that pop-up blockers are disabled. 

Step 1

Go to the LionsLink/ctcLink sign on page.

1. Enter your LionsLink/ctcLink ID number into the ctcLink ID field. 
2. Enter your password into the Password field. 
3. Select the Keep me signed in box every time you log in. When a user selects "Keep me signed in" and successfully authenticates ctcLink, the device will remember the user for the next 16 hours. This means a user won't be prompted repeatedly for MFA throughout the workday, provided: 
   1. You use the same browser, and 
   2. Your browser settings are not set to clear cookies every time you close your browser.
   3. The MFA cookie expires automatically after 16 hours, which means you'll need to MFA when you log back in. 
4. Select the Sign in button.

Step 2

A Verify it's you with a security method pop-up message appears.

1. Choose the Select buttons to the right of the Email or Phone security method options. 
   1. Your first-time logging into LionsLink powered by ctcLink you will not be able to use the Enter a Code or Get a Push Notification options. Please see the Setting Up and Using Okta Verify section below for more information on how to set up and use these verification methods on your electronic device.
   2. To enhance account security, always select the Enter a Code, Get a push notification or Phone options. 

Step 3

The next series of screenshots show what you will see when you select the Phone or Email MFA options.

1. Phone Screenshots
   1. The Verify with your phone pop-up message will appear.
   2. Please select Receive a code via SMS. 
   3. A new popup message will appear. Enter the verification code in the text message you receive from ctcLink in the Enter Code box.
   4. Select Verify.
2. Email Screenshots
   1. The Get a Verification email pop up message will appear.
   2. Please select Send me an email. 
   3. A new pop-up message will appear. Select Enter a verification code instead. 
   4. Go to your email and find the email with the subject One-time Verification Code. 
   5. You will now be on the Verify with your email pop-up message. Please Enter code from your email message and select Verify. 

Step 4

You are now logged into your Okta My Apps homepage. Select the ctcLink box to get to the ctcLink Gateway page. 

Step 5

Your screen will now show the pop-up message below. Enter your password and select Verify. After this you will see the ctcLink Gateway page.

Setting up and Using Okta Verify for Multi-Factor Authentication (MFA)

SBCTC recommends their staff use Okta Verify for ctcLink multi-factor authentication (MFA). Through the Okta Verify app, you can set up to receive a push notification or enter a code from an electronic device. Instructions for how to set up both are explained below.

Step 1

After logging into LionsLink powered by ctcLink. Select the Password Settings box on your My Apps Okta Homepage.

Step 2

In the Security Methods column of your Account page, select the Set up button to the right of Okta Verify.

Step 3

A pop-up notification will display. Please select the Set up button. 

Step 4

You will need to go through multi-factor authentication (MFA) one more time with the phone (text) or email security methods before you can go to the next step in the process.

Step 5

Another pop-up notification will appear. Please follow steps 1 through 3 listed on the screen. Do not close this window, because you will need to scan the QR Code when requested.

Step 6

You can now select the Get a push notification (Okta Verify) security method the next time you log in to LionsLink powered by ctcLink.

To use this verification method, follow the steps below: 

1. Select the Select button to the right of the Get a Push Notification Okta Verify on the Verify it's you with a security method pop-up window.
2. If you do not see this as an option on your screen, it could be because you are not in an incognito or private window. ctcLink will default to the last used MFA option. Select Verify with something else and you will then see the pop-up window mentioned in step letter 'a'. 
3. Next the Get a Push Notification pop-up window will appear. Select Send push to get a notification sent to your electronic device.
   
4. Select the Yes, It's Me button at the bottom of the Okta Verify push notification that was sent to your device. 

Step 7

Another option you can select through the Okta Verify app is to Enter a code. To choose this method select 'Select' to the right of Enter a Code Okta Verify. 

Step 8

The Enter a code pop-up message will appear.

1. Next go to the Okta Verify app on your electronic device.
2. After pulling up your Okta Verify app, please select the picture of an eye.
   
3. A six-digit code will appear. This will change every 30 seconds. The progress bar above the code indicates how much time is left until a new code is generated. 
4. Enter the six-digit code in the Enter a Code from the Okta Verify app box and select Verify
   
5. Now you are signed into your My Apps Okta Homepage. Select the ctcLink box, and you will reach the ctcLink Gateway page. 

Note: Additional multi-factor authentication resources can be found on the ctcLink Reference Center using the links below: 

• Okta MFA Quick Reference Guide
• Setting up Your Multi-Factor and Recovery Options