TimelyCare
LWTech has partnered with TimelyCare to offer students 24/7 access to virtual medical and mental healthcare. This service is funded by the student technology fee and provides expanded counseling support to students in addition to campus counseling services.
Fast Facts
- TimelyCare is available to all enrolled students
- TimelyCare is free and provided at no cost
- No insurance is required to use TimelyCare
- Services are available virtually through TimelyCare's online platform
- TimelyCare can be accessed 24/ 7 from anywhere in the United States
- Appointments are private and not shared with others
TimelyCare Services
- MedicalNow: On-demand support for common health issues, including cold, flu, and allergies.
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
- Scheduled Medical: Choose the day, time, and medical provider that best works for you.
- Scheduled Counseling: Choose the day, time, and mental health provider that best works for you. (6 visits per year)
- Health Coaching: Develop healthy lifestyle behaviors, including nutrition, sleep habits, time management, and mindfulness.
- Psychiatry: Appointments are available through referrals.
- Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
- Basic Needs Support: Access to low or reduced-cost community resources, including food and housing assistance, transit support, childcare, and finances.
Get Started with TimelyCare
- Visit timelycare.com/LWTech or download the TimelyCare
app in the Apple App Store or Google Play App Store. - Click Get Registered.
- Enter your LWTech email address (s-first.last@lwtech.edu) and birthdate
- Sign-in through LWTech's single sign-on with your email and password
For help, call TimelyCare at 833-4-TIMELY.
Access to TimelyCare is only available to registered students. Students who graduate or who are no longer registered for classes will lose access to TimelyCare when their registration ends.
Frequently Asked Questions
TimelyCare providers can see students via MedicalNow (on-demand care with no previously scheduled appointment time) and Scheduled Medical (a scheduled appointment time) for symptoms including but not limited to:
- Cold and flu
- Sinus issues
- Allergies
- Pink eye
- Rashes, minor burns, dermatitis, eczema and dermatology
- Sleep concerns
- Vaginal yeast infection
- Infections (UTI/bladder, ringworm, tinea, etc.)
- Gastrointestinal concerns (constipation and/or diarrhea, Irritable Bowel Syndrome)
- Acne
- Chicken pox
- Prescriptions
TimelyCare providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. TimelyCare providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new provider or inability to get in touch with their primary care provider due to limited hours or appointments.
TimelyCare does believe in safe prescribing of medications and the need for a patient to have a relationship with their primary care provider. As such, TimelyCare providers do not supply long-term medications for chronic illness and encourage patients to see their primary care providers at least once a year.
TimelyCare providers do not provide prescriptions for controlled substances, lifestyle medications, or other potentially high-risk drugs.
If Medical and Psychiatry services are available to you, please verify that the pharmacy you select is within your covered network before completing a visit with a Medical or Psychiatry provider. Prior to your visit, you will be prompted to select or add a pharmacy in case a prescription is needed.
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you. Care Navigators can also help you find a pharmacy that is close to you if needed.
TimelyCare is not an online pharmacy and cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyCare counselors cannot write prescriptions.
TimelyCare does offer a free prescription discount card to all students. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more! You can find this card in the TimelyCare App under the Additional Resources section.
TimelyCare is committed to ensuring quality, on-demand, equitable access to care that embraces the background, identities, and experiences of every student we serve. Our diverse and culturally responsive provider network reflects and is proud to serve students who embody diversity in race, ethnicity, gender identity and expression, age, religion and worldview, language, health, ability, sexual orientation, socioeconomic and immigration status, and more.
Within TimelyCare, students can view TimelyCare provider profiles including provider photo, biography, spoken languages, and areas of expertise and choose a provider who aligns with their diversity preferences and needs.
TimelyCare has bilingual and multilingual providers who can speak languages that include but are not limited to, Spanish, mandarin, Portuguese, Russian, Arabic, Chinese, and more. Students can see what language(s) providers speak in their profiles.
Additionally, the web version of the TimelyCare Platform includes the HIPAA-compliant interpretation service, LanguageLine. It supports over 240 languages, including Spanish, Mandarin, French, Cantonese, and Hindi, and individuals can request a translator to guide anyone who is experiencing a language barrier.
Yes! TimelyCare is WCAG 2.1AA (Web Content Accessibility Guidelines) approved.
Just make sure your accessibility preferences on your device are enabled. When you download the TimelyCare mobile application, those settings will be applied to the app.
You can view captions (subtitles) during a video visit or while watching digital self-care videos. To turn captions on or off, click CC.
In TimelyCare, students also have the ability to quickly add another party to an existing visit while in the web version (via a web browser) of the platform. This functionality enables students to add a parent, caretaker, or translator to help facilitate the conversation during the visit.
Additional questions are available on the TimelyCare FAQ page.